Terms & Conditions

If you ever have any questions concerning these terms and conditions, please don’t hesitate to contact me.

Payments

All payments are made securely via PayPal invoicing according to the agreed upon schedule.

All orders (besides premade covers) require a 50% deposit to secure a start date. Premade cover purchases and all additional services requested for that cover are paid in full upfront.

Final files are only sent after the remainder of the project balance is paid in full.

Cover Design Process

For custom design services — this process can take anywhere from 1 week to over a month; the average is 2 weeks

Initial contact will establish the services requested. A custom quote from Pemberley Publishing is sent to the client with an available start date. A rush order is available for an additional fee.
A 50% deposit is due to secure a design slot.
The client will fill out a brief to share any desires or relevant information that may assist us during the design process. Cover examples and mood/Pinterest boards are helpful.
Two concepts are sent for the ebook/front of the print book, typically within a week after the start date. The client selects ONE concept to move forward with and provides feedback. If neither are satisfactory, another concept may be provided. Note: concepts are usually unpolished drafts, so the quality of the cover will improve the closer to the final cover we get.
Revisions on the selected concept are made. See below section on revisions.
Upon final approval of the ebook/front of the print book, work for the print or audiobook versions will begin. One concept is sent for the print and unlimited changes, within reason, are allowed.
Files for the final print or audiobook covers will be sent upon payment of the remaining balance.

For premade covers—this process usually takes less than a week

Select a premade cover you would like to purchase.
Fill in the contact form, specifying which cover you would like and any additional services.
Pemberley Publishing will send an invoice for the full amount and, once paid, will begin with your customizations.
Once the cover is approved, files for the final product will be sent.
If additional services were ordered, work will begin on those, and once approved will be sent.

Cover Design Terms

For ebook cover design services, you are paying for:

One complete ebook cover design as a high-resolution jpeg file to use for your ebook
A 3D rendering of your book cover
A PNG file of the title and author name to be used for the interior

For print cover design services, you are paying for:

The design of one complete paperback OR hardback print cover design, provided as a high-resolution print-ready PDF file, and laid out according to one template provided by KDP Print, Ingram Spar, Lulu, or a specified publishing company. Note: The fee includes the provision of the final print-ready file for only one of those service providers. Any additional files will incur additional costs.
One complete ebook cover design as a high-resolution jpeg file to use for your ebook
A 3D rendering of your book cover
A PNG file of the title and author name to be used for the interior

In designing your cover, Pemberley Publishing purchases the license for royalty-free stock used in your design. Usage of these images in any other way, other than as part of your final book cover design, is prohibited.

After the time of booking, if additional services or a change of design package is desired, those additional services may require a separate start date to the original project, pending availability. If those services are required within 14 days of the original start date (ex: for deadlines), a rush fee may be applied.

Print/Audiobook Covers

Once the ebook cover/front cover is approved, we will start on the print/audiobook cover. This utilizes the approved ebook cover with minor changes, as well as the design of a spine and back cover for printing.

The following is required for print covers:

Final trim size
Final page count
All text you would like on the back cover
The printer you are using (Kindle Direct Printing, Ingram Spark or Lightning Source)
The paper color you are using
Your ISBN if printing with Ingram Spark
If you are printing with another company, I will require a template from your printer

There will be additional costs if these details change after work has begun on the print cover.

Pemberley Publishing is not responsible for distributing this file to your printer or obtaining a printed proof. Pemberley Publishing is not liable for any errors or losses of any kind that may arise from the printing of your cover. Upon approving a cover for ebook, print or audiobook, you agree that you’re satisfied with the cover as is, even if any errors or defects are later discovered.

Custom Design Revisions

For all design packages, we’ll begin with the ebook or front cover. I’ll provide at least 2 cover concepts upfront.

Changes are permitted to ONE concept, modified within a reasonable time, pending the scope of the changes and my immediate availability.

Changes cannot be made to both concepts but changes to one concept will be made until you are happy, with some limitations.

If neither concept suits you, I will provide a new concept, usually with more input to your desires or reasons for your dislike of the previous concepts. If that draft still does not suit you, I may, at my sole discretion, provide another concept or cancel the project and refund any moneys already paid.

Once a concept has been chosen, and we have made changes or begun finalizing the project, all other concepts are no longer available for use or modification. An additional fee will be applied if you would like to switch to a previously rejected concept.

Once you have selected a concept, I will make unlimited changes for that cover, within reason. I will always strive for client satisfaction with the final cover, but in the rare case that a final design cannot be settled on, or if I cannot do what you are looking for, I reserve the right to cancel the project and refund any moneys already paid.

Reasonable changes are ones that:

Do not significantly deviate from the approved concept
Follow the original brief
Can be done using stock imagery

Examples include: changes to font or text placement, colors and individual elements.

Interior Design Process

For fiction & non-fiction books:

Initial contact will establish the services requested. A custom quote from Pemberley Publishing is sent to the client with an available start date. A rush order is available for an additional fee.
A 50% deposit is due to secure a design slot.
The client will fill out a brief to share any requested design details and attach the interior file(s). The cover file is helpful to match the interior styling to the exterior.

Pemberley Publishing will send 2 print interior concepts to choose from—usually within a few days of project start. Once the concept is chosen and feedback is given, the remainder of the book is formatted.
A completed print proof is sent for formatting feedback. If content changes are needed (ex: typos), an additional charge may be incurred.
Once the print interior is approved, we start on the ebook conversion (if ebook services are purchased).
Files for the final print and/or ebook interiors will be sent upon payment of the remaining balance.

For children’s books:

Initial contact will establish the services requested. A custom quote from Pemberley Publishing is sent to the client with an available start date. A rush order is available for an additional fee.
A 50% deposit is due to secure a design slot.
The client will fill out a brief to share any requested design details and attach the interior file(s). Unless Pemberley Publishing is providing cover design, the cover file is helpful to match the interior styling to the exterior.

Pemberley Publishing will send 2 print interior concepts to choose from—usually within a few days of project start. Once the concept is chosen and feedback is given, the remainder of the book is formatted.
A completed print proof is sent for formatting feedback. If content changes are needed (ex: typos), an additional charge may be incurred.
Once the print interior is approved, we start on the ebook conversion (if ebook services are purchased).
If cover design/formatting/typesetting is requested, we’ll provide proofs to look over at this time.
Files for the final print and/or ebook interiors and covers will be sent upon payment of the remaining balance.

All book files are required BEFORE the project start date to keep the design process running smoothly. For children’s books this means all high-res interior illustrations and text. If files are delayed, a fee may be applied or the project start date may be pushed back to stay on schedule with other clients.

Licensing

Covers

Upon final payment, you have an exclusive license to use the finalized cover design artwork for your ebook, print book, interior files, audiobook and any marketing materials. Alterations to the cover design are not permitted unless approved in writing by, or supplied by, Pemberley Publishing.
You may not use any of the earlier drafts or concepts in any way. You are not permitted to use the final cover or interior files until all fees have been paid in full.
Upon approving a cover for ebook, print or audiobook, you agree that you’re satisfied with the cover as is, even if any errors or defects are later discovered.
Pemberley Publishing is not liable for any losses or penalties arising from your usage of the cover.

Interiors

You may not use any of the earlier formatting drafts in any way. You are not permitted to use the interior files until all fees have been paid in full.
Upon approving a print and/or ebook interior, the client agrees that they’re satisfied with the formatting as is, even if any errors or defects are later discovered. Pemberley Publishing provides services to modify interior content (ex: for typos found later) for an additional charge.
Images may be procured by Pemberley Publishing for decorative elements used throughout the interior. These images are licensed for the specific purpose of print and/or ebook sales and may not be used for any other purpose by the client.

Additional image licensing details can be found here: https://depositphotos.com/license.html and https://www.shutterstock.com/license

Cancellation and Rescheduling

If the design process doesn’t appear to be working out for any reason, Pemberley Publishing reserves the right, at any time, to cancel the project. If Pemberley Publishing initiates the cancellation, all payments made up until that point would be refunded.

Design services are based on a brief filled out by the client at the time of booking. If the brief changes during the design process, Pemberley Publishing reserves the right to cancel the project.

If the client initiates a cancellation of the project, a full refund of all fees paid up to that point requires the following conditions be met:

You have paid a 50% deposit of the project value, and
Changes have not been made to a concept (i.e. you have not chosen a concept in the initial stage of design), OR
You have requested a cancellation no less than 7 days prior to your project start date

If you wish to cancel the project

After changes are made to a concept, you agree to forfeit 50% of the deposit paid
After the final ebook cover/front cover has been approved, you agree to forfeit 100% of the cover design fee

Any cancellation from Pemberley Publishing or the client requires all designs sent to the client be destroyed by the client. The client retains no rights to these designs.

If a client would like the reschedule services (i.e. move the start date), notification must be given no less than 7 days prior to the project start date.

Correspondence

All correspondence to and from Pemberley Publishing and its designers will be via e-mail. There are no exceptions.

Confidentiality

All client information and materials shared with Pemberley Publishing are considered confidential and will only be used to fulfill the services purchased by the client. No information or materials will be shared with any third party unless specifically requested by the client.

Pemberley Publishing may, at their discretion, display the final cover design in their portfolio after an agreed upon date.